At Maverick Spring, we have always taken great pride in our commitment to quality. When a customer begins a relationship with us, we understand they trust that our work will meet or exceed all of their expectations—and for this reason, we have taken the extra steps necessary to become ISO/TS 16949:2009 certified.
The International Organization for Standardization, or ISO, has been the leading voluntary international standard organization since 1947. They create specifications for products, services, and good practices for a wide range of industries across the globe. Perhaps their most well known and respected standard is ISO 9001:2008, which “sets out the criteria for a quality management system.”
ISO 9001:2008 has a few branches, and one of those is the ISO/TS 16949:2009 certification that we are proud to have earned. This “defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products,” according to the website. While the definition is simple, the audit process to attention this is not.
Many hours are spent reviewing processes, procedures, and numbers—and once you are registered, the ISO will consistently audit your performance to uphold its values. This is our ISO/TS 16949:2009 is such a point of pride—it tells you that we never take a day off when it comes to quality.
We also want to mention that we were the first Canadian-owned spring company to achieve the original QS-9000 recognition in 1996, which is a standard originally funneled in between the ISO/TS 16949:2009 and ISO 9001 certifications. Beginning in 2006, the QS-9000 certification was looped into ISO:9001, proving that we’ve been working toward a commitment to quality for many years.
Does Maverick’s Quality Management System work? Ask our customers. In 2013, we had no customer complaints, no customer rejections. We’re not perfect, and we do make the occasional mistake—but our mistakes don’t get shipped to the customer. We are certified in the manufacture of compression, extension, and torsion springs and wire forms, and you can view the certificate of registration by clicking here.